FAQ

Do you offer free shipping?

When a free shipping offer is active, it is shown on our site or at checkout. Any applicable shipping costs for orders to the United States are always displayed clearly before you pay, so there are no surprises.

How long will delivery take?

Here is what to expect from the moment you order:

  • Processing: 0 to 3 business days (Monday through Saturday)
  • Delivery: 4 to 8 business days after dispatch
  • Total: typically 4 to 11 business days

Our daily cut-off is 5:00 PM Pacific Time. Orders placed after this time are processed the next business day.

Where do you ship?

We currently ship to customers in the United States. If your location is not supported at checkout, contact us at info@breezcloth.com before placing your order.

Which payment methods do you accept?

We accept a range of trusted methods, so you can pay the way that suits you best:

  • American Express, Mastercard, Maestro, and Visa
  • Apple Pay and Google Pay
  • Shop Pay

Every transaction is processed securely to keep your details protected.

What is your return policy?

If you are not fully satisfied, you can request a return within 30 days of receiving your item. To be eligible, items should be:

  • Unused and in the same condition you received them
  • With original tags attached and in the original packaging

Just email info@breezcloth.com with your order details and we will guide you through the process. Returns sent without prior approval may not be accepted.

Who pays for return shipping?

Customers are responsible for the return shipping label and return shipping costs when returning items by mail. There are no restocking fees on eligible returns.

How long do refunds take?

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are issued to your original payment method within 7 business days. Your bank or payment provider may need a little extra time to post it.

Do you accept exchanges?

Yes, we accept exchanges for eligible items. Contact us first at info@breezcloth.com and we will provide the next steps.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at info@breezcloth.com so we can review the issue and make it right.

Can I change my shipping address?

If you need to update your address, email us at info@breezcloth.com within 24 hours of placing your order. Once an order has shipped, we may not be able to change the delivery address.

Still need help?

We are always here for you. Email us at info@breezcloth.com and our team will be glad to assist.